At customlogostore.com, operated by Hopper Innovative Solutions, we make every effort to fill your order to your specifications. The ordering process for imprinted goods allows you the opportunity to obtain a sample of the good (often at no charge) before ordering and to approve your print proof before the imprinting process begins. Because once they are imprinted these specially-manufactured goods have no value to us or to other customers, no returns of properly-imprinted goods are accepted. Blank merchandise returns are subject to a 25% restocking fee in addition to the necessary freight costs to return the product. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted.
Any imprinted products returned in violation of this policy will be discarded at Hopper Innovative Solutions’ discretion.
If a customer chooses to purchase blank items without any imprint from Hopper Innovative Solutions and then has a third party company apply a custom imprint to those items, please be advised that, after imprinting, Hopper Innovative Solutions cannot open any claims or fix any problems that may occur with the items. Any issues regarding blank items must be addressed before the items are sent to another company for imprinting.
In the case that you believe you received a product or order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Hopper Innovative Solutions can begin to process a claim, a sampling of the goods (quantity will be determined at Hopper Innovative Solutions discretion) must be provided for us to review. Hopper Innovative Solutions reserves the right to take up to seven working days to process/review a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within five business days after review, unless otherwise noted. Please see our payment policy for further information.
In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight back to Hopper Innovative Solutions, unless otherwise noted.